PFRON Publishes Special Issue of Accessibility Compass on Polish Accessibility Act

The State Fund for Rehabilitation of Disabled Persons (PFRON) has released a new, special edition of its publication, Accessibility Compass (Kompas Dostępności). The issue details the legal and practical changes resulting from the Polish Accessibility Act (Polski Akt o Dostępności – PAD) and their impact on day-to-day use of products and services.

Products and Services Covered

The publication outlines the scope of the statutory accessibility requirements under the Polish Accessibility Act, highlighting sectors subject to these obligations:

• E-commerce platforms
• Online banking services
• Ticketing systems and related platforms

The issue frames accessibility as an enforceable consumer right rather than solely a design guideline. It examines shifts in consumer–market dynamics, focusing on consumer independence, clear information, and user security within digital environments.

Reporting Accessibility Barriers

The material provides guidance on reporting accessibility non-compliance. Consumers and users encountering barriers may submit official notifications directly to the President of the Management Board of PFRON.

Notifications regarding a lack of accessibility in products or services can be filed through:

• The dedicated PFRON accessibility platform at https://dostepnosc.pfron.org.pl
• The national public administration portal at https://www.gov.pl/web/gov/zloz-zawiadomienie-o-braku-dostepnosci-produktu-lub-uslugi
• The Mój PFRON e-services portal at https://moj.pfron.gov.pl
• Direct email contact at dostepnosc@pfron.org.pl

More details and access to the publication can be found via the official PFRON announcement.