PFRON Explains Accessibility Complaints Under the Polish Accessibility Act

The State Fund for Rehabilitation of Disabled Persons (PFRON) has released a new issue of its publication, Kompas Dostępności (Accessibility Compass), focusing on the accessibility complaint mechanism introduced under the Polish Accessibility Act (Polski Akt o Dostępności).

Accessibility Complaints and Consumer Rights

The publication outlines how the accessibility complaint functions as an instrument integrated with general consumer protection law. It explains the legal obligations placed on businesses and the step-by-step procedure for submitting a complaint when an accessibility barrier occurs.

Consumer Remedies and Market Surveillance

The issue covers the following areas:

• The specific duties that businesses must fulfil regarding product and service accessibility.
• The actions available to a consumer if an identified accessibility barrier is not removed by the provider.
• The oversight role and responsibilities of market surveillance authorities in enforcing accessibility standards.

Submitting Notifications and Contact Channels

PFRON highlighted several channels for reporting non-compliant products or services and managing related procedures:

• Dedicated reporting form: https://dostepnosc.pfron.org.pl
• Submission via the national portal: https://www.gov.pl/web/gov/zloz-zawiadomienie-o-braku-dostepnosci-produktu-lub-uslugi
• The e-services platform: https://moj.pfron.gov.pl
• Direct electronic contact: dostepnosc@pfron.org.pl

More information is available directly in the source announcement.