PFRON Explains Accessibility Complaint Mechanisms Under the Polish Accessibility Act

The State Fund for Rehabilitation of Disabled People (PFRON) has released the fifth issue of its publication, Kompas Dostępności (Accessibility Compass), focusing on how accessibility complaints work in practice under the Polish Accessibility Act.

According to PFRON, an accessibility complaint is not just a signal from a customer but a real mechanism. It can trigger corrective action, market surveillance and even financial consequences for businesses.

Effects of Not Responding

PFRON points out what happens when a business does not react:

• failing to respond to a complaint within the deadline may mean that it is deemed accepted;
• this brings an obligation to implement changes.

The publication notes that accessibility is becoming part of business responsibility rather than just "good practice".

Reporting Procedures and Tools

Notifications regarding inaccessible products and services can be submitted through:

• The PFRON notification form for reporting inaccessible products or services (dostepnosc.pfron.org.pl)
• The official government portal service (gov.pl)
• The "Mój PFRON" e-services platform (moj.pfron.gov.pl)
• Email: dostepnosc@pfron.org.pl

The issue was released the day after Global Accessibility Awareness Day 2026. The full announcement is available from PFRON.