PFRON Publishes 13th Issue of Accessibility Compass on Passenger Transport Services

The State Fund for Rehabilitation of Disabled Persons (PFRON) has released the 13th edition of its newsletter, "Accessibility Compass" (Kompas Dostępności). This issue continues the series titled "Barrier-Free Travel" (Podróże bez barier), which explores accessibility requirements in passenger transport support services.

Scope of the Polish Accessibility Act

The Polish Accessibility Act covers specific products and services, including designated services accompanying passenger transport. Among the covered solutions are:

• Electronic ticketing systems
• Travel-related information services
• Real-time transit updates, such as delays, service modifications, and transfer connections

Accessible real-time travel information is emphasized as a critical prerequisite for independent passenger travel.

Notification Channels for Inaccessibility

PFRON also highlighted direct avenues for reporting inaccessible products and services under statutory oversight:

• The accessibility notification submission form: dostepnosc.pfron.org.pl
• Submission via the public portal: gov.pl service page
• The "Mój PFRON" digital services platform: moj.pfron.gov.pl
• Inquiries can also be directed to the dedicated address: dostepnosc@pfron.org.pl

Full details of the publication are available at the PFRON announcement.