PFRON Highlights Ticket Vending Machine Accessibility Requirements Under Polish Accessibility Act

In the 12th issue of the bulletin "Kompas Dostępności", the State Fund for Rehabilitation of Disabled People (PFRON) discussed accessibility requirements for ticket vending machines, clarifying that these devices are a key component of equal access to passenger travel.

According to PFRON, when an automated kiosk is the only realistic way to purchase a ticket, deploying a machine that some passengers cannot operate does not solve the problem and may even conceal it.

Scope Under the Polish Accessibility Act

The Polish Accessibility Act regulates specific products and services, including:

• Products: self-service terminals, including automated ticket dispensers.
• Services: selected services connected to passenger transport, including electronic ticketing systems and travel-related passenger information.

A ticket machine sits where both categories meet: it is a product, but it serves to deliver a specific service.

Reporting Mechanisms for Non-Compliance

PFRON outlined the reporting channels available for notifying authorities when products or services fail to meet accessibility standards:

• Online notification form on the PFRON accessibility portal: dostepnosc.pfron.org.pl
• Formal notifications submitted via the central government portal: gov.pl
• The Mój PFRON electronic services portal: moj.pfron.gov.pl
• Direct communication via email at: dostepnosc@pfron.org.pl

Further information is published on the PFRON website.