PFRON Highlights Ticket Sales Accessibility in 10th Issue of Accessibility Compass

The State Fund for Rehabilitation of Disabled Persons (PFRON) has published the 10th issue of its publication, Accessibility Compass (Kompas Dostępności). This edition continues the "Travel Without Barriers" series, which examines accessibility across services accompanying passenger transport.

Ticketing Systems as the Initial Travel Barrier

PFRON emphasizes that accessible travel often begins well before reaching a platform, stop, or airport. The journey starts with searching for connections, checking timetables, purchasing tickets, and using mobile applications. When passengers encounter barriers at this initial stage, their equal access to travel is effectively compromised.

According to the publication, travel accessibility encompasses more than physical vehicles and station infrastructure. It also includes:

• Clear and understandable information,
• Intuitive online forms,
• Digitally accessible services, and
• The capacity for individuals to plan and complete journeys independently from start to finish.

Reporting Accessibility Issues

PFRON reminds the public of official channels available for reporting accessibility failures in products or services under Polish accessibility frameworks:

• The dedicated PFRON notification form: dostepnosc.pfron.org.pl
• The centralized government reporting portal: gov.pl
• The PFRON electronic services portal: moj.pfron.gov.pl
• Direct contact via email: dostepnosc@pfron.org.pl

Full details of the publication are available in the original release on the PFRON website.