Store Terms of Service

effective as of 1.12.2025

1. General Provisions

1.1. These Terms and Conditions (hereinafter: “Terms and Conditions”) define the rules for using the DockWCAG online store available at: https://dockaccess.org (hereinafter: the “Store”), operated by Dock sp. z o.o. with its registered office at ul. Rakoczego 9/73, 80-288 Gdańsk, NIP: 9571173402, REGON: 524088178, entered into the Register of Entrepreneurs maintained by the District Court Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register under number 0001105135, hereinafter referred to as the “Service Provider” or “Seller”. 1.2. The Store enables the purchase of digital products and services offered by the Service Provider, in particular: a) software supporting digital accessibility (WCAG Widget), b) automated and manual website audits, c) consulting and integration services in the field of digital accessibility. 1.3. A condition for using the Store is reading and accepting these Terms and Conditions. Acceptance constitutes the conclusion of a contract for the provision of electronic services. 1.4. The Service Provider sells to business clients (B2B) with full legal capacity. 1.5. In all matters not regulated herein, the provisions of Polish law apply, including: – the Civil Code, – the Act on the provision of electronic services, – the Consumer Rights Act, – Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). 1.6. The Service Provider may be contacted via the following e-mail addresses: – hello@dock.codes – general and commercial inquiries, – wcag@dock.codes – technical support and product assistance.

2. Definitions

For the purposes of these Terms and Conditions: Store – the online platform available at https://dockaccess.org, enabling the purchase of digital products and services offered by Dock sp. z o.o. Client – a legal entity or organizational unit making a purchase in the Store. Digital Product – software, tool or service available electronically (e.g., WCAG Widget, automated audit, manual analysis, report). Subscription – time-limited access to a product or service under a subscription model. Client Account – an individual user panel enabling management of subscriptions, data and invoices. Business Day – a day from Monday to Friday, excluding public holidays. Solution / WCAG Widget – software supporting digital accessibility in accordance with WCAG 2.1 and 2.2 guidelines, operating in a SaaS model.

3. Purchases and Contract Conclusion

3.1. Orders may be placed 24/7 via the Store’s website. 3.2. The Client selects a product, reviews its description, price and terms, and then adds it to the cart. 3.3. Providing identification data and accepting the Terms and Conditions is required. 3.4. After placing an order, the Client receives an e-mail confirmation - at this moment the contract is concluded. 3.5. Digital Products are delivered electronically - via an installation link, API key, access to a panel or a file. 3.6. The Client undertakes to use the Product in accordance with its intended purpose and licensing terms.

4. Conditions of Use of the Solution

4.1. The Solution may be installed only in accordance with the technical documentation provided by the Service Provider. 4.2. The User undertakes to: a) install it in accordance with the instructions, b) not interfere with the Solution’s source code, c) not share API keys with third parties, d) monitor usage limits, e) comply with principles of digital ethics. 4.3. The Service Provider is not liable for errors resulting from improper integration on the Client’s side. 4.4. The WCAG Widget supports website adaptation to WCAG 2.1/2.2 standards but does not guarantee full compliance - this also requires appropriate HTML structure and content semantics. 4.5. The Service Provider offers paid development support for accessibility audits and implementation. 4.6. The Solution operates exclusively in a SaaS model, without the possibility of local installation. 4.7. Acceptance of the Terms and Conditions is required before using the Solution. 4.8. The Solution may be used by companies. 4.9. The “Free” version does not require payment data. 4.10. The Solution supports the following browsers: Chrome, Safari, Edge, Firefox, Opera, Brave, Samsung Internet, Vivaldi, Yandex, IE 11 and other modern up-to-date browsers.

5. Prices, Payments and Invoicing

5.1. All prices in the Store are net prices, to which VAT is added. 5.2. Payment is possible via: – electronic payments (Stripe), – credit card payment, 5.3. Orders are processed after payment confirmation. 5.4. A VAT invoice is generated automatically after the transaction. 5.5. The Client is obliged to provide accurate billing information. 5.6. The Service Provider may apply discounts, coupons and promotional offers in accordance with the current commercial policy.

6. Subscriptions and Renewals

6.1. Subscription products are active for the period specified in the offer. 6.2. Subscriptions may be automatically renewed if the Client has given consent. 6.3. The Client may cancel renewal at any time in the account panel. 6.4. Failure to pay the subscription results in suspension of service access. 6.5. In case of delayed reactivation, continuity of operation is not guaranteed. 6.6. The Service Provider may update subscription prices with prior notice to the Client.

7. Complaints, Technical Support and Withdrawal from the Contract

7.1. Complaints may be submitted to: wcag@dock.codes. 7.2. The order number, contact details and a description of the issue must be provided. 7.3. The Service Provider reviews complaints within 14 business days. 7.4. In case of technical errors caused by the Service Provider, a corrected version of the software or other form of compensation will be provided. 7.5. The Service Provider provides technical support electronically during office hours (Mon–Fri 9:00–17:00).

8. Personal Data Protection

8.1. The controller of personal data is Dock sp. z o.o. 8.2. Data are processed for contract performance, account management, invoicing and technical support. 8.3. Detailed information on data processing is available in the Privacy Policy. 8.4. The Client has the right to access, rectify, erase, restrict processing and object.

9. Liability and Disclaimers

9.1. The Service Provider is not liable for: a) damages resulting from improper use of the Product, b) interruptions in availability caused by force majeure or failures on the part of service providers, c) loss of data for reasons beyond the Service Provider’s control. 9.2. The Service Provider exercises due diligence in ensuring the security and continuity of services. 9.3. The Client is obliged to protect login credentials and not disclose them to third parties.

10. Final Provisions

10.1. The Service Provider reserves the right to amend the Terms and Conditions for valid reasons (e.g., changes in law, technology, or offer). 10.2. Clients will be informed about changes 14 days in advance. 10.3. Disputes shall be resolved by the court competent for the Service Provider’s registered office, unless mandatory provisions state otherwise. 10.4. The Terms and Conditions are available in the Store at https://dockaccess.org/regulations/. 10.5. In matters not regulated herein, the provisions of Polish law apply. Dock sp. z o.o. ul. Rakoczego 9/73, 80-288 Gdańsk NIP: 9571173402 | KRS: 0001105135 | REGON: 524088178 Contact: hello@dock.codes